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Big News / New Appointment Policies

June 17, 2015 By //  by The Beardsgaards

Beardsgaard has just roared into our 9th month of operation, and things are going pretty great.

Colin Does Stuff

We’re still working on teaching Shopkeep to groom himself.

A wonderful group of smart, nerdy, and now phenomenally handsome gents have developed around this place (ladies…), and we have been thrilled that this idea and dream we had way back when has connected with so many people. We are genuinely humbled.

That is not to say there haven’t been a few hiccups. They have happened, and they have been rapidly handled. But there is this one sticking point that we as a shop finally have to address in a formal manner.

Late arrivals and no shows

We really don’t want to be dicks about this. We certainly could have made ourselves a walk-in only barbershop, like so many are.

Except a vast swath of our clients live an hour or more away, and/or are parents beholden to schedules of tiny gremlins. They, and heck, anyone who has schedule of any sort, need to plan their lives or else nothing gets done.

Beardsgaard RR14

Shop Kid knows well the importance of lists

As a family-run shop of former long-distance commuters, we get that better than most, which is why we invested in one of the most extensive and powerful POS/CRM/appointment scheduling services on the planet. With an app and everything. All for you guys.

We understand that everyone leads busy lives and that things come up, traffic happens. We as a shop lock in our schedules three months in advance to make sure we can accommodate our beloved clients on their schedule.

All we ask for in return is for our clients to do their best to plan for these inevitable hiccups (like, if you have a 5:30 appointment, plan for traffic). What we can no longer ask is for that lost appointment (and subsequent lost income) to fall so squarely on the shoulders of our barbers.

Between you and Beardsgaard, let’s go Dutch instead.

Schorem

Yes, sort of like that. Barbershops are a little different in The Netherlands. At least in Rotterdam. {Photo credit: Schorem & Jelle Mollema Photography}


This is the Important Part

Beginning August 1st, we will be charging 50% of a scheduled service cost in cases of no shows, late cancels (less than 12 hours notice), and terminal lateness (when a client arrives late enough for their appointment that we cannot complete said appointment) in order to pay our barbers for that now-empty time slot.

Luckily, the vast majority of our clients are on time, in the shop and ready to go for their appointments and these new policies, in practice, will never affect them in any way. Even among those who do occasionally have a scheduling conflict (it happens), most we have already spoken to about these upcoming policies have been incredibly supportive and understanding (thank you!).

Still, we understand that some may not love these new policies. But neither do we love having hours worth of appointments in a single day cancel without enough time to fill them, nor pushing other clients (who were on time) back due to the tardiness of others. And we will never, ever rush a service.

Appointment-Book-Names-Blocked-680x220

Left: Our book at the beginning of the day, every day. Right: How it looks by the end of the day. No shows in orange, late cancellations shown in big empty blocks. Not awesome.

We know this is all big and new and scary, but fear not! We will be rolling this out in stages and we have a nice little counterpoint to our having to firm up operations.

When our new policies take effect on August 1st, 2015, we will also be taking Walk-In Wednesdays for a test drive (walk-ins only, no appointments on Wednesdays). It should be a hoot, but be prepared for a wait.

Here are the stages for building a better Beardsgaard for all of you.


Step 1 / Updating Billing Information

Beginning July 1st, 2015, we will be requiring a credit card on file to book an appointment. Please note that we do not store your credit card information in any way, it is all secure and encrypted on MindBody’s servers (a PCI-Compliant Level 1 Service Provider).

Step 2 / Bombardment

On the website, blog, in the newsletter, on our social channels and in shop, we are going to do our damnedest to let everyone know about the new policies, repeatedly, before they go into effect.

Step 2 / Rollout

Beginning August 1st, 2015, our new policies will be in effect, as will Walk-In Wednesdays. They are outlined below, as they will appear on the Bookings page of the website.


Beardsgaard Appointment Policies

General

  • Because we tend to book anywhere from a week to a month out (depending on the barber and time of day desired), by necessity we are appointment only and do not take walk-ins (except on Walk-In Wednesday).
  • A phone number and credit card on file are required for all appointment bookings. Email is appreciated for additional reminder purposes.
  • Due to the back-to-back nature of our appointment book, only pre-booked services will be performed. Our services are precisely timed and scheduled to see as many of our wonderful clients as possible, so if you booked a haircut, for example, you cannot add a beard trim or shave once you’re in the chair. Time just does not allow.
  • In cases where a late, cancelled or no show payment would trigger, you will be notified by phone and email before payment will be applied.
  • There will be occasions where the Late Cancellation and No Show fees might be waived (we’re not monsters), but this will be on a case-by-case basis and determined by a call to the front desk.

Late Arrivals

  • You must be in the shop by the time your appointment is due to start (plenty of people show up early to enjoy a cup of coffee and our extensive library of weirdness). If you are not physically present by that time, we will call to check in.
  • Please note that when we call you or you call us for an ETA, if you say you are 5 minutes away and we don’t see you for another 20, your appointment will likely no longer be available once you arrive.
  • We will never sacrifice quality for time. In cases of lateness, once 25% of your booked service time has elapsed, we will not be able to complete that service in your remaining time. If multiple services are booked, one service may have to be sacrificed or downgraded (full haircut turns into a cleanup, beard trim with straight razor becomes a regular beard trim, etc.)

Cancellations & No Shows

  • Appointments cancelled fewer than 12 hours in advance are subject to a charge for 50% of services booked in order to pay our barbers for the time in their books that was reserved. You can cancel by phone, email, app or online, although the latter two are only available with more than 12 hours left before the appointment start time.
  • No shows will also be subject to a charge for 50% of services booked.

Other

  • On Walk-In Wednesdays all services are first come first served. The last butts hit the chair 30 minutes prior to close at 5:30. No exceptions.
  • While it is exceptionally rare, barbers do sometimes get sick, injured, or have a family emergency. If we have to cancel on YOU within one week (7 days) of your scheduled services, you will receive 25% off your rescheduled service.

We know that this is a big change and will take some getting used to.

We also understand that some folks prefer a low-commitment shop where you can just walk in and get a haircut, and we have some great recommendations for shops just like that all over Chicagoland (fair warning, some of those come with hours and hours in a waiting area). Or you can make Wednesdays your haircut day.

Dweebs

From all of us here at Beardsgaard, we thank you endlessly for building this place from two dweebs and a dream into the epic fortress of barbering and nerdery it is today. Because we put up the drywall and stuff, but our clients (and staff, these days!) have made this place into what it has become.

Clients

This is the best way we know how to serve all of our clients better and make sure our barbers make a living. We thank you in advance for your understanding, and not mounting the head of the acting messenger/our Shopkeep on a pike while we implement these new policies.

He has a reasonably helpful head. Nice hair, at least.

Kindest Regards-01

Filed Under: Blog, Shop News Tagged With: Past, Policies, Shop News

About The Beardsgaards

The Beardsgaards are a pair of mom-and-pop barber nerds with a shared obsession with perfection. We built this old school barbershop to feel like home to everyone who enters beneath the Elvish script above our door. If we and the Gaardian army can give you a better handle on your grooming routine, all the better.

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In historic downtown Batavia on Route 31 between 1st and Main

117 S Batavia Ave, Batavia, IL 60510

PHONE: ( 630 ) 454 - 4820

EMAIL: shop@beardsgaardbarbers.com

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With several recent, very public examples of the c With several recent, very public examples of the continuation of police brutality in America, it's hard not to feel helpless. And frustrated. And tired. But just like actively being anti-racist isn't an option, neither is taking a break. There are countless grassroots organizations that are doing the difficult work of changing legislation, hearts and minds every day. Even when the big stories have faded, and the cameras have left. They don't stop when they're tired, because it's not an option. So what can you do?

First: donate to those tireless organizations that benefit people of color and marginalized individuals.
Second: outwardly show your solidarity.  Did our solidarity with Black Lives Matter lead to us losing clients, and aggression towards us as a business? Yes. Do we care about that? No. Because for every loud person that yelled at us for our BLM fist and pride flag in the window, there were people that saw it as a head nod that said, "We see you. We're with you."

People passed our shop and felt safe, and that feeling of home and safety is why Beardsgaard is the shop that it is. We will continue to show solidarity because at the end of the day, everyone deserves to have basic human rights. People deserve to be able to sleep in their own bed, walk down the street with a sandwich, talk on the phone to their mom, unlock their own front door, hold a bag of skittles, sit on a couch and eat ice cream… 

So while our Wear It For Good section has grown in the past year, all of our designs are still up and all the profits being donated to different charities and organizations. 

Donate and show your solidarity with our Wear It For Good section of our #webshoppe {Link in Bio}.
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While things were getting better for a little bit While things were getting better for a little bit it seems that covid cases are on the rise again. All of our covid protocols are updated on our website so please read those before you book. We don’t like having to turn people away but it is necessary to ensure the safety of our staff and other clients.
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Time for a little post holiday cleaning. If you ha Time for a little post holiday cleaning. If you had your eye on any of these items, have no fear our sale section is here!
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Our Little Slice of Valhalla

In historic downtown Batavia on Route 31 between 1st and Main

117 S Batavia Ave, Batavia, IL 60510

PHONE: ( 630 ) 454 - 4820

EMAIL: shop@beardsgaardbarbers.com

Parking

Loads of free parking here, both on the street in front of the shop, with an even more substantial parking lot in back.

Shop Hours

• Sun - Mon / Closed

• Tue - Wed 10 / 6

• Thu - Fri 12 / 8

• Sat 9 / 3

Closed for Shop Lunch Tue + Wed 2-3 pm / Thu + Fri 3-4 pm

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